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People 1st: Professionalising the workforce and increasing the effectiveness of training

people1The hospitality sector requires better skilled workforce. Many of the gaps are around customer service, technical skills and management and leadership. People 1st have developed a project to address these gaps.

The sector in the main is perceived to be a low skilled sector that relies on a large proportion of transient and international workers.  Whilst just over a fifth of the workforce was born overseas and a large proportion of frontline staff in hospitality are students, this perception belies the true picture of the sector’s workforce.

The investment has four strands of activity:

1. Testing the viability and impact on skill gaps and shortages of introducing a voluntary licence to practice across the hospitality, passenger transport, travel and tourism occupational areas

2. Introducing the effectiveness and raising awareness of the benefits of business support, including IIP across sector businesses;

3. Supporting employers to maximise the returns of training by encouraging them to address training needs more holistically through addressing wider organisational factors;

4. Making it easier for employers to identify the most effective training programmes by kitemarking training programmes that have proven to have the greatest impact

Return On Investment

  • 20% reduction in number of employers reporting skills gaps
  • Increase in productivity through improved skills and training effectiveness
  • Pathway to Investors in People enables SMEs to participate
  • 1% reduction in SME business closures due to lack of skills and professionalismUK Commission

Investment: £1,910,933
Employer/Other Investment: £180,800
Employer/Other in-kind investment: £0

Further Information

For more information about this project please contact:
Contact details:

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