Complaints procedure

How to make a complaint about the UK Commission for Employment and Skills’ service.

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UKCES welcomes the views of its partners and all interested parties about its performance, both positive and negative. This feedback can help us to improve the quality of our work and of our success.

How to complain

You should send your complaint to our secretariat first.

Secretariat Services
UK Commission for Employment and Skills
Renaissance House
Adwick Park
Wath-Upon-Dearne
S63 5NB

Telephone: 01709 774 800

We’ll respond within 10 working days of getting your complaint and give you details of any action we’re proposing.

If you’re not satisfied

If you’re not satisfied with the outcome of your complaint, you can complain in writing to one of our directors. You can call the secretariat for advice about making this more formal complaint.

Senior Leadership Team
UK Commission for Employment and Skills
Renaissance House
Adwick Park
Wath Upon Dearne
S63 5NB

Telephone: 01709 774 800

A director will look into your complaint and make a decision based on their own findings. They will write to you with results of the investigation within 15 working days.

If it’s not possible to give a full response within this time, we’ll write to you to explain why there’s a delay, what we are doing to investigate the complaint, and when you can expect a full reply.

If you’re not satisfied with the response from a corporate director, you should write to our chief executive and explain why. The chief executive aims to respond to all complaints within 20 working days.

If you’re not satisfied with our response to your complaint, contact the Parliamentary and Health Service Ombudsman.

Complaints about access to information

The Freedom of Information Act 2000 and the Environmental Information Regulations 2004 (EIR) provide a right of access to recorded information held by the commission.

UKCES aims to be open and transparent and to provide information that has been requested wherever possible. If you have a complaint about a freedom of information request (or EIR release) you can contact the Head of Secretariat Services.

Telephone: 01709 774 800

Head of Secretariat Services
UK Commission for Employment and Skills
Renaissance House
Adwick Park
Wath Upon Dearne
S63 5NB

If you’re not happy with the outcome of your complaint or how it was handled, you have the right to appeal to the Information Commissioner’s Office.